Privacy

 
Last Updated: 16-11-2025

Welcome to Resturoo.com (“we”, “our”, “us”). We are Resturoo, located in Colombo, Sri Lanka.

We value your privacy and are deeply committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point-of-Sale (POS) software, website, and related services (collectively, the “Service”).

Important: By using our Service, you agree to this Privacy Policy.

1. Information We Collect
We collect information primarily to operate the Service, manage your account, and enhance your user experience.


1.1 Personal Information (User Data)
We collect this information when you create an account, subscribe to our Service, or contact us:

  • Identity & Contact Data: Your name, business name, email address, and phone number.
  • Billing Data: Billing address and payment details (Note: payment details are **handled securely** via trusted, PCI-compliant payment gateways).
  • Account Data: Encrypted passwords and security questions.

1.2 Business & Transaction Data (POS Data)
This information is generated by you and your customers when you use the Resturoo.com POS system:

  • Transaction Records: Orders, payments, invoices, receipts, and refund data.
  • Product Data: Menu items, pricing, inventory data, and service lists.
  • Customer Records: Customer names, loyalty details, and contact information as entered by you or your staff.

1.3 Automatically Collected Information (Usage Data)
When you interact with our platform, we may automatically collect:

  • Technical Data: IP address, device information, browser type, operating system.
  • Activity Data: Access times, referring URLs, pages viewed, and feature usage patterns (for analytics and troubleshooting).
  • Tracking Data: Information collected via cookies and similar technologies (see Section 6).

2. How We Use Your Information
We use the collected information for the following purposes:

PurposeDescriptionService Provision | To create, manage, and maintain your user account and process transactions.
Platform Improvement | To operate, debug, analyze usage, and improve the performance and features of the Service.
Communication | To offer customer support, provide training, and send important system updates, notifications, and service-related alerts.
Billing & Finance | To process payments, provide billing services, and fulfill legal requirements (e.g., tax compliance).
Security | To ensure the security of the platform and prevent fraud or unauthorized access.
We do not sell or rent your Personal Data to third parties for their marketing purposes.


3. Data Sharing & Disclosure
We may share your information only in the following limited circumstances:

  • Service Providers: With trusted vendors (e.g., hosting, analytics, payment processors) who perform services on our behalf under strict confidentiality agreements.
  • Legal Requirements: If required by law, regulation, or valid legal process (e.g., a court order, government request).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
  • With Your Consent: We may share data for any other purpose disclosed to you and with your explicit consent.

4. Data Storage, Security & Retention

4.1 Data Storage & Security
We use secure cloud infrastructure (e.g., AWS, Google Cloud) to store your data. Our security measures include SSL/TLS encryption, encrypted passwords, and strict access controls.

Note: While we take every commercially reasonable step to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.


4.2 Data Retention
We retain your data for as long as your account remains **active** or as needed to provide the Service. If you cancel your account, we may retain limited records for a reasonable period to meet legal, tax, or auditing obligations.


5. Your Rights & Choices (GDPR & Global Standards)
Depending on your location, you may have the following rights regarding your Personal Information:

RightDescriptionAccess | The right to request a copy of the personal data we hold about you.
Correction | The right to request the correction of inaccurate or incomplete data.
Deletion | The right to request the deletion of your data (the "right to be forgotten").
To exercise any of these rights, please contact us at support@resturoo.com.


6. Cookies & Tracking Technologies
We use "cookies" and similar tracking technologies to improve our Service, remember user preferences, and analyze platform usage through tools like Google Analytics.

You can control or disable cookie permissions through your individual browser settings.


7. Children’s Privacy
Our services are not designed for, or directed at, individuals under the age of 18. We do not knowingly collect personal data from minors.


8. International Data Transfers
Your data may be transferred to and stored on secure servers outside your country of residence. We ensure that these transfers comply with applicable data protection laws, implementing adequate safeguards where required (e.g., GDPR's Standard Contractual Clauses).


9. Third-Party Links & Integrations
Our Service may include links to, or integrations with, third-party services (e.g., various payment gateways). We are not responsible for the privacy practices of these external services. Please review their respective privacy policies separately.


10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page. For any significant changes, we will notify you via email or a prominent alert within the Service dashboard.


11. Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy or our handling of your data, please contact us: